In order for eranor to offer the best and most secure service to our customers, we have some simple rules regarding sending emails based on CAN-SPAM ACT and national and international regulations. 

Third-party email lists 

Sending to lists that have been purchased from or have been borrowed from third parties is prohibited. Email must not be sent to lists with content that has been gathered or ‘scraped’ from the Internet. The publication of an email address does not mean that you may send mail to it without the consent of the recipient. Emails may only be sent to recipients who expressly have given their consent to receive them by actively enrolling or subscribing to a newsletter. 

Emails must not generate an unacceptably high level of spam complaints eranor monitors all sending IPs and domains 24/7. If the level of complaints exceeds our tolerance threshold, we will immediately block the sending account. Subject lines must not include misleading texts that are not related to the email content. Email must comply with legal regulations. That is, it must not include pornographic material, encourage unrest and other subjects described in our disclaimer. 

Subscription cancellation All emails with marketing content must include a clear ‘cancellation’ link. This must ensure that when a recipient has cancelled a subscription to a newsletter email, all records regarding this email must be deleted in the sender’s database. Transaction emails, such as receipts, do not have to include a ‘cancellation’ link. 

Content 

Emails must not include untrue or misleading headers and source information. ‘From’, ‘To’ and ‘Reply to’ must contain the correct domain name that the sender uses. Domain names must not be WHOIS anonymous. Marketing and newsletter emails must have a footer that includes the sender’s identity and contact information. 

If these rules are not complied with, eranor will close the sending account without notice.

Reporting Abuse

eranor l has been at the forefront of fighting email abuse since we launched our services. While the occasional abuse complaint is a reality of email marketing, we take each case seriously. You can report spam or an email that violates our Terms of Use or Anti-spam Policy by forwarding the email to contact@eranor.eu, the more information you provide, the easier and faster it is for us to determine abuse. Please include your email address if you want us to respond directly to you. Our dedicated team will review every complaint and quickly take the appropriate action.